Contacts, Shipping, Concerns about buying flooring online.

James Porter, Owner - Contact for Sales and General Information
Cell: (501) 529-8235
Fax: (501) 819-0695

"Please feel free to call anytime. I check my messages often and will get back to you in a timely manner! Customer Service is a priority at Porter Hardwood Floors!" - James Porter

Effective 1/31/2008

Privacy Notice Table Of Contents:

· Our Commitment To Privacy
· The Information We Collect
· How We Use Information
· Our Commitment To Data Security
· Our Commitment To Children's Privacy
· How To Contact Us

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
(etc.)
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 501-529-8235 or send us an email at james@porterhardwoodflooring.com.

Price Guarantee: Porter Hardwood Flooring is committed to having great low prices everyday and we guarantee it. So if you find the same grade flooring, warranty and shipping costs from another dealer, at a lower price, upon verification Porter Hardwood will beat the price.

Measurement and Quantity: Flooring is sold by the box/bundle. The actual square footage may differ when rounded to the nearest box/bundle size. You will be charged for the actual footage shipped. Porter Hardwood assumes no responsibility for measurement errors.

Delivery and Lead Times: All delivery dates are estimates. We recommend that you do not book installation until you receive your product. All deliveries are hold on dock deliveries at your closest Fed-Ex or freight carrier of your choosing. They will load your truck or trailer with a fork-lift, they will not hand load your material. Customer is responsible for moving delivery into the home.

Inspection: Claims for damage or shortages must be made upon receipt of product. Do not install defective product, use constitutes acceptance.

Acclimation: Allow flooring to acclimate in the installation area for 3-7 days. It is the installer's responsibility to determine acceptability of the moisture level.

Returns:Returns must be made within 30 days of receipt. Approved returns are subject to a 20% restocking fee. No returns on open bundles, close-outs, #2 Grade, or items no longer in stock. Special orders are non-cancel able and may not be returned for any reason, other than defect. Any shipping costs are the sole responsibility of the customer. Shipping and delivery charges are non-refundable. We accept checks or cash only. Credit card company's charge fees that we would have to in return raise our prices in response to. There is a $25 returned check fee.

Questions, comments or complaints - please call our Customer Care Team at 1-501-529-8235